Document Type
Conference Paper
Rights
Available under a Creative Commons Attribution Non-Commercial Share Alike 4.0 International Licence
Disciplines
Business and Management.
DOI
https://doi.org/10.21427/D7DN3M
Recommended Citation
Kelly, P., Lawlor, J. and Mulvey, M. (2013) Understanding Customer Actions During Self-service Technology Failures in Multichannel Service Environments. Tourism and Travel Research Association (TTRA) Conference, Europe Chapter, Dublin, April 17-19, 2013, DOI: 10.21427/D7DN3M
Included in
Business Administration, Management, and Operations Commons, Technology and Innovation Commons, Tourism and Travel Commons
Publication Details
Paper presented at the Tourism and Travel Research Association (TTRA) Conference, Europe Chapter, Dublin, April 17-19.