Failing to Make That Connection: An Analysis of the Web Reservation Facility in the Top 50 International Hotel Chains

Authors

Patrick Horan, Technological University DublinFollow
Peter O'Connor, IMHI

Document Type

Conference Paper

Rights

Available under a Creative Commons Attribution Non-Commercial Share Alike 4.0 International Licence

Disciplines

Computer Sciences

Publication Details

Hospitality Information Technology Association 6th. International Conference, May, 1999, Edinburgh, Scotland

Abstract

Consumers increasingly expect to be able to locate and book suitable hotel accommodation in a single seamless process over the World Wide Web. By assessing the facilities provided by the top 50 worldwide hotel companies, the current level of sophistication of hotel Web reservations facilities is established. Factors such as the provision of search facilities, on-line availability and rate quotations and security are examined. In addition, a comparison is made between the information obtained over the Web and that available through each company’s call centre in an attempt to assess the accuracy and credibility of data obtained through Web reservations sites.

DOI

https://doi.org/10.21427/D7PT93

Recommended Citation

Horan. P., and P. O’Connor, “Failing to Make That Connection – An Analysis of the Web Reservation Facility in the Top 50 International Hotel Chains.” Hospitality Information Technology Association 6th International Conference, Edinburgh, Scotland, May 1999. DOI: 10.21427/D7PT93