Available under a Creative Commons Attribution Non-Commercial Share Alike 4.0 International Licence
Business and Management.
In a Technological University Dublin research study led by Dr Petranka Kelly and myself, 133 airline passengers were interviewed in the departure area of a major international airport, about their usage and experiences of self-service technologies (SST).
Lawlor, J. (2016) Are You Being Served? Self-Service Pros and Cons. bizplus.ie
Article published on BizPlus.ie (Irish online business magazine), Dec. 2016.