Document Type
Other
Rights
Available under a Creative Commons Attribution Non-Commercial Share Alike 4.0 International Licence
Disciplines
Business and Management.
Abstract
In a Technological University Dublin research study led by Dr Petranka Kelly and myself, 133 airline passengers were interviewed in the departure area of a major international airport, about their usage and experiences of self-service technologies (SST).
DOI
https://doi.org/10.21427/D7WB60
Recommended Citation
Lawlor, J. (2016) Are You Being Served? Self-Service Pros and Cons. bizplus.ie
Publication Details
Article published on BizPlus.ie (Irish online business magazine), Dec. 2016.