Document Type
Article
Disciplines
Business and Management.
Abstract
Despite repeated calls for research to explore the effects of the physical work environment on employees within the servicescape literature, gaps in knowledge remain. There is a need to understand the nature, influence and impact of environmental stimuli (e.g. music, colour) on employees. Extant research remains ambiguous on whether employees perceive individual stimuli within their work environment or perceive and interact with their physical work environment as a holistic experience. This study aims to explore the influence of environmental stimuli on employees within their physical work environment and the effect on their satisfaction and loyalty.
DOI
https://doi.org/10.1108/JSM-04-2022-0130
Recommended Citation
Kearney, Treasa; Coughlan, Joseph; and Kennedy, Aileen, "The Influence of the Physical Work Environment on Retail Employees" (2023). Articles. 360.
https://arrow.tudublin.ie/scschbioart/360
Funder
The original work was funded as a PhD scholarship by TU Dublin for lead author Dr. Treasa Kearney.
Creative Commons License
This work is licensed under a Creative Commons Attribution-Share Alike 4.0 International License.
Publication Details
https://www.emerald.com/insight/content/doi/10.1108/JSM-04-2022-0130/full/html?skipTracking=true
Kearney, T., Coughlan, J. and Kennedy, A. (2023), "The influence of the physical work environment on retail employees", Journal of Services Marketing, Vol. 37 No. 6, pp. 719-731.
https://doi.org/10.1108/JSM-04-2022-0130