Location
1C - Motivation and Experience
Start Date
30-6-2017 9:30 AM
End Date
30-6-2017 11:00 AM
Description
As tourism to religious sites increases, visitor management at such sites is an issue that is both complex and fraught with difficulties. While the visitor experience is a matter that concerns the management of the religious site, it must be considered within the wider context of the many stakeholders of the site such as worshippers, guides and clergy. This paper is based on a case study of St Paul’s Anglican Cathedral in Melbourne, which in turn, is part of a larger study. An interview was conducted with the Dean of the cathedral in relation to matters including facilities for visitors and the costs involved in providing those facilities, interactions between visitors and the congregation, issues evolving from in the interactions between visitors and the congregation and security concerns for both the building and those within. The importance of providing a welcoming environment for visitors has been recognized while measures have been put in place to minimize any negative impacts that the visitors have on worshippers while delivering them with a worthwhile experience.
Included in
Cathedrals, Hats and Selfies
1C - Motivation and Experience
As tourism to religious sites increases, visitor management at such sites is an issue that is both complex and fraught with difficulties. While the visitor experience is a matter that concerns the management of the religious site, it must be considered within the wider context of the many stakeholders of the site such as worshippers, guides and clergy. This paper is based on a case study of St Paul’s Anglican Cathedral in Melbourne, which in turn, is part of a larger study. An interview was conducted with the Dean of the cathedral in relation to matters including facilities for visitors and the costs involved in providing those facilities, interactions between visitors and the congregation, issues evolving from in the interactions between visitors and the congregation and security concerns for both the building and those within. The importance of providing a welcoming environment for visitors has been recognized while measures have been put in place to minimize any negative impacts that the visitors have on worshippers while delivering them with a worthwhile experience.