Document Type

Theses, Ph.D

Disciplines

3. MEDICAL AND HEALTH SCIENCES

Publication Details

This dissertation is submitted for the degree of Doctor of Philosophy, Technological University Dublin, 2024.

doi:10.21427/r25j-9a61

Abstract

Recently, patient satisfaction has become one of the key performance indicators used to measure the performance of healthcare institutions and has emerged as a primary strategic indicator of quality and efficacy within the healthcare system. Inadequate care of patient experience in acute hospitals may negatively impact patients’ adherence, readmission rates and mortality. This dissertation critically evaluates over 2,000 peer-reviewed papers relevant to patient satisfaction within the emergency department (ED) environment. It describes the theories, tools, determinants, and methods to increase patient satisfaction. Despite growing attention to patient satisfaction, the academic literature still lacks a comprehensive overview. In addition, the literature reveals a scarcity of studies that integrate improvement methodologies with patient perspectives to enhance healthcare standards and patient satisfaction.

DOI

https://doi.org/10.21427/r25j-9a61

Creative Commons License

Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License
This work is licensed under a Creative Commons Attribution-NonCommercial-Share Alike 4.0 International License.

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