Document Type
Conference Paper
Rights
Available under a Creative Commons Attribution Non-Commercial Share Alike 4.0 International Licence
Disciplines
Business and Management.
Abstract
In the healthcare sector, there is a requirement for innovative solutions in managing the high levels of complexity and uncertainty within Emergency Departments (EDs). Simulation modeling is currently seen as a competent means of analyzing EDs, which allows changes effects to be understood and predicted more easily. The Balanced Scorecard (BSC), well-known performance management concept, has become a steering method in approaching new improvement cycles. This paper presents a methodology that integrates BSC and simulation modeling to improve the performance of ED in a University Hospital in North Dublin. BSC design began with understanding patient's needs, ED activities, as well as training and development programs. Then a detailed simulation model was developed and integrated with the BSC to provide a comprehensive decision support system. This integrated model can be used for evaluation of various decisions in emergency area. The developed integrated model is also a tool for improvement.
DOI
https://doi.org/10.21427/D71N5Z
Recommended Citation
Arisha, A., Abo-Hamad, W., Ismail, K.: Integrating Balanced Scorecard and Simulation Modelling to Improve Emergency Department Performance in Irish Hospitals. Winter Simulation Conference, 2010.
Funder
College of Business
Included in
Business Administration, Management, and Operations Commons, Other Operations Research, Systems Engineering and Industrial Engineering Commons
Publication Details
Winter Simulation Conference 2010
Editors: Johansson, B., Jain, S., Montoya-torres, J., Hogan, J., & Uczsan, E.