Document Type
Article
Disciplines
3. MEDICAL AND HEALTH SCIENCES, Health care sciences and services
Abstract
For more than a decade, health policy in Ireland has pushed the centrality of the patient in the delivery and management of healthcare services, including the development of a National Strategy for Service User Involvement in the Health Service 2008–2013 (Health Service Executive, 2008). More recently, the need to provide a ‘patientcentred’ (Department of Health, 2012, 2013, 2014) or ‘person-centred’ (Department of Health, 2016) service has been a guiding principle of health policy documents. The National Service Plan 2017 (Health Service Executive, 2016) also outlines the importance of increasing the rates of service user engagement and feedback across the health sector. According to the Department of Health (2012, 2016), recent reform of Irish healthcare has been specifically designed to develop a ‘patient-centred’ or ‘person-centred’ healthcare system which will deliver improved patient outcomes and population health.
DOI
10.1515/admin-2017-0035
Recommended Citation
Byers, V., Fahey, D. & Mullins, C. (2017). The Patient Survey Programme: Transforming the Patient Experience in Irish Healthcare. Administration, vol. 65, no. 4, pp. 83–99. doi: 10.1515/admin-2017-0035.
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Publication Details
Administration, vol. 65, no. 4 (2017), pp. 83–99
doi: 10.1515/admin-2017-0035