Document Type



This item is available under a Creative Commons License for non-commercial use only


Computer Sciences, Information Science

Publication Details

A dissertation submitted in partial fulfilment of the requirements of Technological University Dublin for the degree of M.Sc. in Computing (Knowledge Management) June 2012.


With the emergence of a knowledge society and of information technology, knowledge has become a key resource to develop a sustained economy. It is a vital word in the Knowledge Management area (Awad & Ghaziri, 2004). Knowledge Management has also become vital to help knowledge organizations seek a competitive advantage. It also encourages members of organization to share knowledge and improve the organization‘s efficiency, performance, and competitiveness (Shin, 2004). Therefore, an increasing number of organizations have realized the necessity of knowledge management. Especially, the Higher Education Institute (HEI) as the extraordinary ―business‖ will be suitable for implementing knowledge management approaches and activities to have a competitive advantage in the ―education market‖. The head of HEI realizes the challenges that knowledge organization brings. The challenges include: the intensive knowledge needed to manage; activities involved in knowledge creation, dissemination, and learning; preferred activities of students. Knowledge Management System (KMS) is a platform to support the KM processes to provide better services for students, staff, and faculties. It is established through information technology and mechanisms. The KM processes consist of knowledge discovery, capture, sharing, and application. Knowledge discovery and capture can convert between tacit and explicit knowledge; then the knowledge is stored in the repositories; after that, knowledge sharing occurs between partners, departments, and individuals; the knowledge application can provide better applications to support decisions. MSc in computing is one of programmes in School of Computing within DIT. This research will attempt to develop and evaluate a KM system that will help HEIs be a ‗knowledge organization‘. Due to the timescale required for implementation, it will be for a small group of students on the same programme in the same HEI. While the findings will be analyzed and reviewed in the wider research context, they will be restricted by this timescale.