Document Type

Conference Paper


Available under a Creative Commons Attribution Non-Commercial Share Alike 4.0 International Licence


Business and Management.

Publication Details

Proceedings of the 2016 Winter Simulation Conference T. M. K. Roeder, P. I. Frazier, R. Szechtman, E. Zhou, T. Huschka, and S. E. Chick, eds.


Hospitals are witnessing an inexorable growth in emergency admissions, which results in overcrowding and a poorer patient experience. The Acute Medicine Program (AMP) is one of the programs developed by the Irish health authority aimed at improving patient experience. To review the AMP intervention, this study applies a model that integrates three analytical approaches: simulation, multivariate factor analysis and multi-objective optimization. The simulation identified 14 different factors affecting five responses that were used to develop a Design of Experiments (DoE). Multivariate factor analysis used the DoE to determine the factors creating ‘bottlenecks’, such as downstream resources. The multi-objective optimization model, based on the Simulated Annealing approach, is applied to support management decisions on optimizing key parameters affecting the treatment journey of patients. A Pareto set of solutions found that an increase in downstream capacity and unit staff can lead to a 25% decrease at least in the patient’s experience time.