Document Type

Conference Paper


Available under a Creative Commons Attribution Non-Commercial Share Alike 4.0 International Licence


Civil engineering, Architecture engineering, Construction engineering

Publication Details

McAuley, B, Hore, A.V. and West, R. (2013)

Establishing Key Performance Indicators to measure the benefit of introducing the Facilities Manager at an early stage in the Building Information Modelling Process

Proceedings of the CITA BIM Gathering

Dublin, Ireland

14th – 15th November

pp 61-69


The Facilities Manager occupies a unique position within the lifecycle of a building asset, as he/she is one of the only Architectural, Engineering, and Construction/Facilities Management (AEC / FM) professionals who is in a position to view the product of the entire design and build process. Despite the potential benefits that the Facilities Manager offers, this profession still remains largely undeveloped and still does not command the recognition it deserves within the AEC/FM sector. This is beginning to change through the introduction of Building Information Modelling (BIM) which can offer a new level of functionality for the management of buildings and the physical assets within them, resulting in significant potential in regard to optimising facilities and life cycle management. However, in order for this process to be maximised it is imperative that the Facilities Manager plays a much more important role within the design and construction process, as he/she will be responsible for the operational phase which incurs approximately five times the initial capital cost. Despite this, at present the role of the Facilities Manager within this process is still uncertain with no set Key Performance Indicators (KPI) or role designation being specified to date. This paper outlines how the Facilities Manager can play a pivotal role in the BIM process and will aim to establish the basis for a number of KPI’s that can be used for further study to help measure the benefits of earlier FM involvement. The data collation methodology included the use of a BIM pilot project facilitated by the Construction IT Alliance in Ireland, which is primarily set around enhancing project focus from AEC to FM. It is hoped that the research findings will demonstrate the business case for the adoption of BIM and, in particular, the adoption of particular KPIs by Facility Managers leading to a more robust Lean FM practice.