Document Type
Conference Paper
Rights
This item is available under a Creative Commons License for non-commercial use only
Disciplines
Business and Management.
Recommended Citation
Kelly, P., Lawlor, J. and Mulvey, M. (2013) Understanding Customer Actions During Self-service Technology Failures in Multichannel Service Environments. Tourism and Travel Research Association (TTRA) Conference, Europe Chapter, Dublin, April 17-19, 2013
DOI
https://doi.org/10.21427/D7DN3M
Publication Details
Paper presented at the Tourism and Travel Research Association (TTRA) Conference, Europe Chapter, Dublin, April 17-19.