Document Type



Available under a Creative Commons Attribution Non-Commercial Share Alike 4.0 International Licence


Food and beverages

Publication Details

This presentation given by James Murphy was made to delegates and guests attending the Hospitality EXPO held at the RDS Simmonscourt Pavillion, Ballsbridge, Dublin in 2008 (organised by SDL Exhibitions Ltd and Sean Lemass).


The greatest cost to most Irish Licensed premises is staff. When establishments say that they are ‘people based’ and their important assets are their people they usually mean it, yet very little investment has gone into staff management systems. Effective staff management systems can help to reduce the costs involved in recruiting and training employees and, most importantly, help to reduce the result that absenteeism causes on maintaining quality customer service. This special presentation addresses these issues and offers some practical solutions to these challenges.