This article is a reflective commentary on the research findings of three authors and colleagues in relation to student retention matters in higher education: O'Dwyer, Morris and Connaughton. The key findings from their research are also published in this 2012 edition of Level3. My perspective on the three articles is coloured by a decade of working in the field of student retention in the same organisation as the three authors. A full reading of the three articles is required to contextualise my comments and to gauge the significance of the findings for current retention policies and practices.