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This paper describes the development of a prototype Expert System-based Analysis and Diagnostic (ESAD) package for the Hotel and Catering Industry. This computerised tool aids the hospitality manager in methodically scrutinising the hotel unit and environment, combining key information with systematic reasoning. The system searches through its extensive knowledge base, investigating complicated relationships. The number of possibilities considered is increased which will broaden the depth and breadth of the analysis and therefore should improve the quality of the managers decision making.
Balfe, A., O'Connor, P. & McDonnell, C. (1994) An expert system-based approach to hospitality company diagnosis. HITA Conference. Dallas, Texas, 21-23 June.