Front-Line Management in the Irish Public Service: Realities, Challenges, and the Role of Social Capital

Authors

Arpita Pal, Technological University DublinFollow

Document Type

Theses, Ph.D

Disciplines

Business and Management.

Publication Details

Thesis submitted in fulfilment of the requirements for the award of Doctor of Philosophy (PhD) School of Management, People and Organisations, Technological University Dublin, 2024.

Abstract

This study investigates the evolving role of Front-Line Managers (FLMs) within the Irish public sector as they adapt to devolved Human Resources Management (HRM) responsibilities amidst a backdrop of fiscal austerity, staff reductions, and organisational restructuring. Policy initiatives such as the One Civil Service Approach and the Civil Service Renewal Plan have shifted HRM responsibilities to FLMs without adequate formal training or resources, compelling them to rely heavily on social capital—networks of relationships and informal interactions—to bridge knowledge gaps and manage operational demands.

DOI

https://doi.org/10.21427/jj46-ec74

Recommended Citation

Pal, Arpita, "Front-Line Management in the Irish Public Service: Realities, Challenges, and the Role of Social Capital" (2024). Doctoral. 57.
https://arrow.tudublin.ie/busdoc/57

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-Share Alike 4.0 International License.