Document Type
Conference Paper
Rights
Available under a Creative Commons Attribution Non-Commercial Share Alike 4.0 International Licence
Disciplines
Business and Management.
Abstract
High demand and poor staffing conditions cause avoidable pressure and stress among healthcare personnel which results in burnout symptoms and unplanned absenteeism which are hidden cost drivers. The work environment within an emergency department is commonly arranged in a flexible workload which is highly dynamic and complex for the outside observer. Using detailed simulation modeling within structured modeling methods, a comprehensive model to characterize the nurses' time utilization in such flexible dynamic workload environment was investigated. The results have been used to derive a generalized analytic expression that describes certain settings that lead to an instable queuing system with serious consequences for the healthcare facility. Thus decision makers are hence equipped with a tool which allows identifying and preventing such conditions that affect service quality level.
DOI
https://doi.org/10.21427/D7JF79
Recommended Citation
Arisha, A., Thorwarth, M., Harper, P.: Simulation Model to Investigate Flexible Workload Management for Healthcare and Servicescape Environment. Winter Simulation Conference, 2009.
Funder
College of Business - DIT
Included in
Business Administration, Management, and Operations Commons, Other Operations Research, Systems Engineering and Industrial Engineering Commons
Publication Details
Winter Simulation Conference (2009)