Document Type
Conference Paper
Rights
Available under a Creative Commons Attribution Non-Commercial Share Alike 4.0 International Licence
Disciplines
Business and Management.
Abstract
In the healthcare sector, there is a requirement for innovative solutions in managing the high levels of complexity and uncertainty within Emergency Departments (EDs). Simulation modeling is currently seen as a competent means of analyzing EDs, which allows changes effects to be understood and predicted more easily. The Balanced Scorecard (BSC), well-known performance management concept, has become a steering method in approaching new improvement cycles. This paper presents a methodology that integrates BSC and simulation modeling to improve the performance of ED in a University Hospital in North Dublin. BSC design began with understanding patient's needs, ED activities, as well as training and development programs. Then a detailed simulation model was developed and integrated with the BSC to provide a comprehensive decision support system. This integrated model can be used for evaluation of various decisions in emergency area. The developed integrated model is also a tool for improvement.
Recommended Citation
Arisha, A., Abo-Hamad, W., Ismail, K.: Integrating Balanced Scorecard and Simulation Modelling to Improve Emergency Department Performance in Irish Hospitals. Winter Simulation Conference, 2010.
DOI
https://doi.org/10.21427/D71N5Z
Funder
College of Business
Included in
Business Administration, Management, and Operations Commons, Other Operations Research, Systems Engineering and Industrial Engineering Commons
Publication Details
Winter Simulation Conference 2010
Editors: Johansson, B., Jain, S., Montoya-torres, J., Hogan, J., & Uczsan, E.