Document Type

Conference Paper


Available under a Creative Commons Attribution Non-Commercial Share Alike 4.0 International Licence


Hospital administration, Business and Management.

Publication Details

Proceedings of Sixth International Conference on Advances in System Simulation, SIMUL 2014, Nice – France.


Healthcare systems globally are facing capacity issues due to the increased demand of health services, the high cost of resources and the level of quality anticipated of service providers. Emergency Departments (ED) are the most pressurized unit in healthcare systems due to uncertainty in demand and limited resources allocated. Mater Hospital (one of leading hospitals) in Dublin has built a new (state-of-the-art) unit for ED yet faced an issue in resourcing the unit to optimize performance. This paper presents an integrated solution to optimize the capacity of the new ED before opening to public and examine improvement interventions in the ED area. This solution provides ED management with a tool that can contribute significantly in enhancing patient experience by reducing the waiting time from 21 hours to 6 hours while achieving utilization below the 80% burn-out threshold. The model is recommended by Health Service Executives to be used national wide.



College of Business