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Business and Management.
This paper presents a case study of an Emergency Department of a public hospital in Dublin, and uses an integrated approach to determine optimal staffing levels to meet the challenges of its dynamic patient demand levels. A comprehensive stochastic model is developed to incorporate patients care pathways and the resources required along their treatment journeys. Analytical Hierarchical Process is utilised to enable decision makers to set their preferences for the facility’s strategic objectives. Evolutionary algorithms are applied to optimise staff schedules. The resulted optimized schedules maintains continuity of care delivery for patients while ensuring a balanced equilibrium among available staff.
Arisha, A. and Abo-Hamad, W. Towards Operations Excellence: Optimising Staff Scheduling For New Emergency Department. Proceedings of the 20th International Annual EurOMA Conference - "Operations Management at the Heart of the Recovery", 9-12 June 2013, Dublin, Ireland.
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