Document Type



Available under a Creative Commons Attribution Non-Commercial Share Alike 4.0 International Licence


Industrial relations, Business and Management., Law


The Report and its sister report, Shaping the Agenda 1, give a fascinating insight into the world of workplace mediation in Ireland and abroad. It identifies key issues in relation to mediator skills, competencies and behaviours in this sector of mediation. Of enormous significance is the application of this research to the Irish context and specifically to the setting and maintenance of standards of training and practice in relation to workplace mediation. This work has put the MII, as the professional association for mediators in Ireland, in a position to build standards and policies on solid, detailed and considered research, which will only enhance the usefulness and robustness of such standards and policies


Mediators' Institute of Ireland